Question 1

What is PyStay?

Accepted Answer

PyStay is a property management software platform designed for landlords and property agents in Kenya. It helps manage tenants, collect rent, generate invoices, track water and utilities, handle maintenance requests, and list properties publicly — all from one web-based platform.

Question 2

What should I compare when choosing property management software in Kenya?

Accepted Answer

Compare payment reconciliation, tenant ledgers, utility billing, maintenance, reporting, data exports, support and total pricing using a real end-to-end trial. PyStay is designed around Kenyan M-Pesa, bank, SMS and multi-property workflows.

Question 3

How much does PyStay cost?

Accepted Answer

PyStay offers fixed monthly pricing starting at KSh 499/month for landlords (1-5 units) and KSh 999/month for property agents (1-20 units). There are no per-unit fees. Annual billing saves 15-25%. Enterprise plans with custom pricing are available for larger portfolios.

Question 4

Does PyStay support M-Pesa payments?

Accepted Answer

Yes. PyStay integrates with M-Pesa and bank payment systems to automate rent collection and payment processing. Tenants can pay via M-Pesa and payments are automatically recorded in the system.

Question 5

Can I manage multiple properties with PyStay?

Accepted Answer

Yes. PyStay is designed for managing multiple properties and units from a single dashboard. You can track occupancy, availability, and financial performance across your entire portfolio.

Question 6

Is PyStay available for property agents and management companies?

Accepted Answer

Yes. PyStay has dedicated agent plans with multi-landlord support, team collaboration features, client reporting, and white-label branding options. Agents can manage properties on behalf of multiple landlords from one platform.

Question 7

What features does PyStay include?

Accepted Answer

All PyStay plans include: property and unit management, tenant self-service dashboard, payment processing and invoicing, SMS notifications, reservation and booking management, water meter readings and utility billing, maintenance request tracking, and reports and analytics. Higher-tier plans add advanced analytics, automated workflows, API access, white-label options, and dedicated support.

Question 8

How do tenants use PyStay?

Accepted Answer

Tenants get their own self-service portal where they can view their rental details, see payment history and outstanding balances, receive automated rent reminders via SMS, submit maintenance requests, and communicate with their landlord or property manager.

Question 9

Is my data secure on PyStay?

Accepted Answer

Yes. PyStay uses HTTPS encryption for all data transmission, supports two-factor authentication (2FA), and follows industry best practices for data security and privacy. All data is stored securely in the cloud with regular backups.

Property management software built for Kenya

Reconcile rent payments

Manage tenants and units

Run agent portfolios